After entering the hidden part of your security info, click "Send code" button. For example: The last 4 digits of my phone number was 9848, so I should enter it as 9848.Ĥ. Note: Enter the last 4 digits of your phone number. Requesting Password reset code using phone number. Note: You can either enter the whole email address or the username of your alternate account (recovery email address). Requesting Password reset code using alternate email address. If you've added security info to your account, you will receive a one-time code (password reset code) to the alternate phone number or email address you provided when creating your Microsoft account. Then, e nter the characters (Captcha) you see on the screen Enter the email address you used when you made your Microsoft account (This could be any email address, or an email ending in a Microsoft domain like or ). Choose the reason you need your password reset, and then click Next. If your password still isn't working, it’s time to reset your password.Ĭlick this link: When you can't sign in to your Microsoft accountġ. Here’s the info to get you back in to your account as quickly as possible.įirst, try the easiest thing: if you remember your password but it isn't working, make sure that Caps Lock is turned off, and that your email address is spelled correctly, and then try again. When you can't sign in to your Microsoft account (also called as Windows Live ID), that means the system is not accepting your log in credentials because you may be entering the wrong account name, the wrong password,
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